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From back office to frontline: The new role of payments in operations

Payments used to happen after the fact—processed in the back office, disconnected from daily operations. Today, it’s front and center. With the rise of mobile technology, real-time data, and embedded finance, payments is a vital part of how businesses operate, engage customers, and grow revenue.

 

At ScanSource, we’re helping our partners lead this transformation—turning every transaction into an opportunity for growth, insight, and service.

The evolution of payments

Then: Centralized and post-transaction.
Traditional payment workflows were centralized, occurred after the transaction, and often operated in isolation from day-to-day business processes.

 

Now: Real-time and embedded.

The embedded payments market reached $24.7 billion in 2024 and is projected to grow at a 30.3% CAGR through 2034 (Source: GMI Insights). Businesses are adding payment features directly into their tools. This includes barcode scanners, delivery tablets, and field service apps. Now, payments can happen when and where it is most convenient. 

 

What’s driving the shift?

Customer expectations
Speed, flexibility, and convenience define the customer experience. Real-time payments and self-service checkout options have become table stakes.

 

Mobile technology
More than 68% of small and medium enterprises worldwide now use mobile POS solutions (Source: Coinlaw.io), enabling payments anywhere—on the sales floor, in the field, or at the customer’s doorstep.

 

Embedded finance
The total addressable market for embedded finance across North America and Europe could reach $185 billion, with payments as one of its fastest-growing segments (Source: BCG).

 

This convergence of customer demand and technology innovation is pushing payments from the back office into the operational core.

Why add payments to your solutions?

Let’s look at the benefits of having a reliable payments solution in your portfolio:

1. Create recurring, high-margin revenue
Payments can unlock new streams of recurring revenue beyond traditional hardware sales. The global recurring payments market is projected to grow from $160 billion in 2024 to $247 billion by 2031 (Source: Persistence Market Research). By embedding payments, you can participate in each transaction instead of closing the book after installation.

2. Differentiate your business
Many solution providers still treat payments as an afterthought. Offering an integrated, frictionless payment experience differentiates your brand and keeps customers coming back.

 

3. Increase deal size and value
Bundling hardware, software, and payments can help partners expand their average deal size and deepen customer relationships. According to J.P. Morgan’s 2025 report on embedded payments, solution providers offering unified payment experiences can “elevate total contract value while reducing churn” (Source: J.P. Morgan).

 

4. Future-proof your portfolio
As more transactions move toward instant, digital, and decentralized systems, adding payments today can position your business for tomorrow’s expectations.

 

5. Gain actionable insights
Payment data reveals customer behavior and operational trends. When integrated into your technology stack, it helps optimize inventory, detect fraud, and enhance customer service (Source: AccessPay Suite).

 

6. Strengthen merchant support
Embedded payments bring transparency to the transaction lifecycle, allowing faster issue resolution and a better support experience for your merchants.

How ScanSource helps partners lead the change

At ScanSource, we’re not just adapting to this evolution—we’re enabling it. Through our Mobility and POS expertise, we’re helping partners embed payments into operations to capture growth and deliver value across every transaction.

Transforming

Our team continually evaluates the latest solutions to ensure partners can deploy technologies that align with modern expectations.

Supporting

We back your success with training, enablement, and services designed to simplify payment integration. We help partners expand technical knowledge, align with supplier roadmaps, and uncover recurring revenue opportunities.

Growing

Your growth is our priority. Adding payments helps partners:

Build stickier customer relationships

Boost recurring revenue

Expand deal size and margin

Strengthen long-term business resilience

When you succeed, we succeed.

From transaction to transformation

Payments are no longer a postscript to a sale—they’re part of the story. By embedding payments into operations, partners can deliver seamless experiences, unlock new revenue, and drive measurable results.

 

At ScanSource, we’re ready to help you make that shift—from back office to frontline, from hardware sales to holistic solutions, and from transactions to transformation. Ready to get started?


Talk to your ScanSource Account Manager to learn how we can help you integrate payments into your Mobility and POS solutions.

 


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