1. How We Obtain Information About You

We may collect personal data that you choose to share with us—including, but not limited to, your first and last name, physical address, email address, telephone number, or login credentials when you:

• Fill out a form
• Sign up to receive direct marketing communications
• Register online through the Services, through the Preference Center, or sign up for an account through the Services
• Sign up to receive emails
• Attend an event that we, or one of our affiliates, have organized
• Communicate with us (for example, through the Contact Us form on the Services, on a social-media platform, by sending us an email)

ScanSource may collect personally identifiable information from our users during the initial signup process, as well as during surveys or preference requests. We may use this information to contact you with offers, newsletters, and special promotions in which you have expressed interest or we believe may be of interest to you. Additional information, such as dietary preferences, preferred location, events, or group bookings, enable the administration of events you sign up for and we may send relevant offers based on your interests.

You have the option to provide demographic information (such as zip/postal code) to us. We encourage you to submit this information so we can provide you a more personalized experience. If you elect not to provide such demographic information, you may still participate in our program offerings.​

2. Information We Obtain

Information You Provide

We may obtain personal data that you provide directly to us. For example:

• If you fill out a form, you may provide your contact information, such as your name, contact details, and any other information you provide on the form, such as the reason for your inquiry or your product preferences.
• If you sign up to receive electronic marketing communications from us, you may provide your contact information, such your name and email address, and your technology preferences.
• If you sign up to a feature on our Services, such as access to certain content, you may provide your name, contact information, and any other information necessary to access the feature.
• Each form may vary in the information required and collected. In most cases, an asterisk (*) indicates the required information on a form. You may choose to provide additional information within fields that are not required (please do not provide any sensitive information with submitting a form or other communication to us).
• If you participate in web-based contests, surveys, or research projects, we may request certain personally identifiable information from you. Participation in these surveys, contests, or research projects is completely voluntary, so you have a choice whether to disclose this information. ScanSource may use a third-party service provider to conduct these surveys, contests, or research projects. We will not share the personally identifiable information you provide through a contest, survey, or research project with any third party except our service providers or supplier partners/sponsors, unless we give you prior notice.
• If you apply for a career opportunity, you may provide information, such as employment history and other information included in your resume or through the application process.
• If you contact us through the Contact Us form on the Services with a comment, question, or complaint, we collect the information you provide such as your name, company name, and contact information, along with additional information that you provide to help us respond to your inquiry.
• Other information you choose to provide, such as through emails or other communications, social media pages, registrations, and sign-up forms.

Information We Collect Automatically

When you use our Services, we may obtain certain information by automated means, such as cookies, pixel tags, server or device logs and other technologies. A “cookie” is a text file that websites send to a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “pixel tag” (also known as a “web beacon”), which is a type of technology that is often used in combination with cookies, is placed on a website to track certain activity, such as views of a website. We may use these automated technologies on the Services to collect information about your device, browsing actions, and usage patterns. We obtain information about your device and web browser in this manner such as your operating-system type, browser type, domain, and other system settings, the language your system uses and the country and time zone where your device is located, the address of the web page that referred you to our Services, the IP address of the device you use to connect to the internet, and information about your interaction with the sites, such as which pages you visit and average time spent on our website.

• LinkedIn Members
  If you are a LinkedIn member and you visit our Services from LinkedIn, our Services may use tracking pixels—transparent graphic images placed on web pages—which, in combination with cookies, collect information contained within your LinkedIn profile, as well as your access of and interaction with the web pages that contain the pixels. ScanSource may work with LinkedIn to provide Sponsored Updates and advertisements to your LinkedIn news feed. If you complete a form on our Services, you may receive Sponsored messages via your LinkedIn email account, based on your visits to the Services and your perceived interests. To learn how to opt out of Sponsored messages, navigate to Settings and Privacy in your LinkedIn account, click on the Data privacy tab, and follow guidance provided to turn on/off Sponsored messages.

3. How We Use Information We Obtain

Information You Provide

We may use personal data you provide to respond to your inquiry—for example, to contact you about your request, ask a question, provide announcements about products and future events, conduct surveys, consider your application for employment, and contact you for other reasons related to offering and improving our services.

Your email address is used to send email that is designated in the customer email preference center. Our marketing emails contain links on how to unsubscribe from our mailing list, and how to request your data be updated.

In addition to the uses discussed above, we also may use the personal data you provide to:

• Manage our relationship with you
• Provide our products and services and manage your accounts
• Operate, evaluate, and improve our business
• Develop new products and services
• Perform market research
• Advertise and market the products and services we sell
• Personalize your experience with our products and services
• Determine the effectiveness of our advertising and marketing
• Analyze our products, services, and websites
• Compile, anonymize, or aggregate personal data for our business purposes
• Maintain and enhance the safety and security of our products and services, and prevent misuse and troubleshoot technical issues
• Administer the Services
• Provide you with updates and other information, including our newsletter, regarding ScanSource or the website

We may also use the information to protect against and prevent fraud, claims, and other liabilities, and to comply with or enforce applicable legal requirements, industry standards, and our policies and terms. We use personal data for these purposes when it is necessary to protect, exercise, or defend our legal rights, or when we are required to do so by law that applies to us.

Other Uses of Information

We also may use the information in other ways for which we provide specific notice at the time of collection.

4. Information We Share

We do not sell, rent or otherwise disclose personal data you provide or we collect about you to third parties in exchange for monetary compensation. We may share personal data you provide or we collect with the following parties for the purposes described in this Policy:

• Other companies in the ScanSource group
• Service providers that perform services on our behalf:
• Your personal data may be shared or transferred (or otherwise made available) to third parties who provide services to us or on our behalf, such as payment service providers, analytics providers, hosting and management providers, advisers, and other service providers.
• Business partners whose products or services we provide

In addition, we may disclose personal data about you:

• when you direct us to do so;
• if we are required or permitted to do so by law or legal process—for example, we and our service providers may provide your personal data due to a court order, valid inquiry or a request from a law enforcement agency, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable law or legal process, which may include lawful access by domestic or foreign courts, law enforcement or other government authorities. Your personal data may be maintained and processed by us, our affiliates, potential employers, and other third party service providers in the U.S. or other jurisdictions and outside of the jurisdiction in which you reside (which may include a transfer outside of Quebec for Quebec residents). In the event that personal data is transferred outside of the jurisdiction in which you reside to another foreign jurisdiction, it may be subject to requests for access or disclosure by the courts, law enforcement and governmental authorities in accordance with the laws of that jurisdiction.
• when we believe it is necessary or appropriate to prevent physical harm or financial loss;
• when we believe it is necessary for the establishment, exercise, or defense of legal claims, or in connection with an investigation of or to prevent suspected or actual loss or harm to persons or property, or fraudulent or other illegal activity; and
• in connection with an acquisition or in the event we sell, merge, or transfer (or contemplate an acquisition or the sale, merger, or transfer of) all or a portion of our business or assets (including in the event of a reorganization, dissolution, liquidation, insolvency or bankruptcy proceedings, stock sale, or other change in control).

5. Data Security and Retention

We maintain administrative, technical, and physical safeguards designed to protect personal data against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure, or use.

We will retain your personal data for the time period reasonably necessary to achieve the purposes described in the Policy, or in accordance with notice provided at the time of collection, taking into account our legal obligations and our records retention requirements pursuant to ScanSource’s Records Management Policy and Schedule.

6. Children’s Privacy

The Services are designed for a general audience and are not directed to children. In connection with the Services, we do not knowingly solicit or collect personal data from children under the age of 13. If you believe that a child under the age of 13 may have provided us with personal data, please contact us as specified in the How To Contact Us section of this Policy.

7. Use of Cookies and Other Automated Technologies

We may use third-party analytics services and third-party ad services on our Services. These ad services track information about your online activities over time and across third-party websites and apps by collecting information through automated means, including through the use of cookies, web beacons, web server logs, and other similar technologies. We use cookies to tell us whether you have visited us before or if you are a new visitor. We also use cookies to help us identify Services features in which you may have the greatest interest. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site.

Certain pages on our Services contain web beacons (also known as internet tags, pixel tags, and clear GIFs). Web beacons allow third parties to obtain information, such as IP address, general location information, the URL of the page on which the beacon appears, timestamps, browser type, and the information in cookies set by the third party.

Cookies

Our website utilizes the following ‘types’ of cookies:

Your Choices

You can manage cookies through your web browser. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu, or by visiting the All About Cookies Page. Please note, however, that without cookies you may not be able to take full advantage of all our website features.

The following external links will explain how to manage cookies for the most common browsers:

• Internet Explorer
• Microsoft Edge
• Google Chrome
• Firefox
• Safari

To learn more about how to opt out of cookies and interest-based advertising, please visit the Digital Advertising Alliance’s YourAdChoices Page, the National Advertising Initiative’s Opt Out Page, and TrustArc’s Your Advertising Choices Page. Our website is not designed to respond to “do not track” signals from browsers.

Snippets and Custom Objects

We use snippets and custom objects in our HTML-based email campaigns to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt out of these emails, you may change your settings at any time by clicking on the “change your preferences” link at the bottom of the email.

Links to Other Digital Properties

The Services and our communications may contain links to other sites, digital properties, or features (such as apps, tools, widgets, or plug-ins) that are not owned, operated, or controlled by ScanSource. We provide links to third party websites as a convenience to the user. These links are not an endorsement of or referral to the linked websites. This Policy does not apply to information collected by the linked websites. ScanSource has no control over such websites, and therefore is not responsible for the privacy practices of these other properties or features, or the manner in which the organizations that operate such websites, properties and features may collect, use, disclose, secure or otherwise treat personal data, and does not exercise authority over such properties or features. Therefore, ScanSource assumes no responsibility for the privacy and data-collection policies and procedures of such third-party properties or features, nor for the content or reliability of such properties or features. If you choose to access a third-party property or feature, you do so at your own risk. We encourage you to read the privacy policy of every website you visit.

8. Your Rights and Choices

If you would like to update your contact information, please contact us as specified in the “How to Contact Us” section below. Also, you can unsubscribe from our marketing list as described in the “Opt-Out/Unsubscribe” section below.

You can manage cookies as described in the “Use of Cookies and Other Automated Technologies” section above or through the Cookie Preference Center (Do Not Sell or Share My Personal Information).

If you are a California resident, for more information about your privacy rights, please see our California Consumer Privacy Statement.

If you are a Canada resident, subject to applicable law, you have the right to access, update and correct your personal data. You may request to access, update, and correct your personal data by emailing or writing to us at the contact information set out below. We may request certain personal data for the purpose of verifying the identity of the individual seeking access to his or her personal data records. If you have provided consent to our collection, use, or disclosure of personal data, you can withdraw your consent at any time by contacting us at the contact information set out below. If you withdraw your consent, we may not be able to provide certain products or services to you.

For additional information about this Policy and our practices regarding personal data, please see the “How to Contact Us” section below.

9. Opt-Out/Unsubscribe

If you no longer wish to receive our marketing communications, you may opt out of receiving them by following the instructions included in each communication, specifically, by clicking the “unsubscribe” link included at the bottom of the email communication.

Alternatively, you may contact us via email at legal@scansource.com or by:

U.S. Mail: ScanSource, Inc., Attn: Legal Dept, 6 Logue Court, Greenville, South Carolina 29615

10. Information About Our Privacy Governance Policies and Practices

We are committed to protecting personal data and have implemented practices that govern our treatment of personal data, including:

• Implementing procedures designed to protect personal data in our custody and control from unauthorized access, use or disclosure.
• Implementing policies and procedures to retain personal data as described in the “Data Security and Retention” section of this Policy.
• Appointing a Privacy Officer who is responsible for overseeing ScanSource’s compliance with privacy legislation.
• Providing our employees with information security training.

11. How to Contact Us

If you have any questions or comments about this Policy or any issue relating to how we collect, use, or disclose personal data—or if you would like us to update information we have about you or your preferences—you may contact us via email at legal@scansource.com or by:

U.S. Mail: ScanSource, Inc., Attn: Legal Dept, 6 Logue Court, Greenville, South Carolina 29615

Or you may contact our Privacy Officer at privacy@scansource.com.

12. Changes in Our Privacy Policy

We reserve the right to modify this Policy at any time, so please review it frequently. If we make material changes to this Policy, we will publicize such changes by means of a notice on our home page by displaying a prominent “NOTICE” above the text of the Policy.

California Consumer Privacy Statement

Effective Date: February 15, 2024

This California Consumer Privacy Statement (“Statement”) supplements the ScanSource Privacy Policy. This Statement applies solely to personal information collected about California consumers, such as our customers, website visitors, attendees of our webinars, trainings and/or other events, business partners and job applicants. This Statement does not apply to ScanSource’s personnel.

This California Consumer Privacy Statement uses certain terms that have meanings given to them in the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) and its implementing regulations (collectively, the “CCPA”).

Notice of Collection and Use of Personal Information

We may collect (and may have collected during the 12-month period prior to the effective date of this Statement) the following categories of personal information about you:

• Identifiers: identifiers such as a real name, alias, postal address, unique personal identifier (such as device identifiers; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number; unique pseudonym; user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, Internet Protocol address, email address, account name, login credentials, Social Security number, driver’s license number, passport number and other similar identifiers.
• Additional Data Subject to Cal. Civ. Code § 1798.80: signature, credit card number, debit card number, bank account number and other financial information, state identification card number, medical information, and education information.
• Protected Classifications: characteristics of protected classifications under California or federal law, such as gender, race, age, sex, national origin, medical condition, disability, citizenship status, and military and veteran status.
• Commercial Information: commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies.
• Online Activity: Internet and other electronic network activity information, including, but not limited to, browsing history, search history and information regarding your interaction with websites, applications, or advertisements.
• Geolocation Data
• Sensory Information: audio, electronic, visual, and similar information
• Employment Information: professional or employment-related information, such as business contact information, résumé information, occupation details, education details, certifications and professional associations, previous employment details, pre-employment screening and background check information, including criminal records information.
• Education Information: education information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99).
• Inferences: inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

We may use (and may have used during the 12-month period prior to the effective date of this Statement) the categories of personal information listed above for the purposes described in the ScanSource Privacy Policy and for the following business purposes as described in the CCPA:

• Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytics services, providing storage, or providing similar services;
• Providing advertising and marketing services to you, except for cross-context behavioral advertising (which is addressed in the Sale or Sharing of Personal Information Section below);
• Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance;
• Short-term, transient use, including, but not limited to, nonpersonalized advertising shown as part of your current interaction with us;
• Helping to ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for these purposes;
• Debugging to identify and repair errors that impair existing intended functionality;
• Undertaking internal research for technological development and demonstration;
• Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us;
• Conduct training, webinars, and other events;
• Administer contests, surveys, sweepstakes or other promotions;
• Managing career opportunities with us; and
• Managing our relationships with current or prospective partners, corporate customers and vendors and other business partner personnel.

We do not collect or process sensitive personal information with the purpose of inferring characteristics about consumers.

To the extent we process deidentified information, we will maintain and use the information in deidentified form and will not attempt to reidentify the information unless permitted by applicable law.

Retention of Personal Information

We will retain your personal information for the time period reasonably necessary to achieve the purposes described in the ScanSource Privacy Policy and this Statement, or any other notice provided at the time of collection, taking into account our legal obligations and our records retention requirements pursuant to ScanSource’s Records Retention Policy.

Sources of Personal Information

During the 12-month period prior to the effective date of this Statement, we may have obtained personal information about you from the following categories of sources:

• Directly from you, such as when you complete a form or survey, attend our events (including any webinars or trainings), or otherwise contact us
• From your devices, such as when you interact with our website, products, and other online services
• Our affiliates and subsidiaries
• Vendors who provide services on our behalf
• Other individuals, such as referrals,
• Online advertising services and advertising networks
• Social networks
• Our business partners
• Data brokers, such as background check services
• Recruiting and talent agencies
• Job references, such as your employers
• Data analytics providers
• Internet service providers
• Operating systems and platforms
• Government entities

Sale or Sharing of Personal Information

We do not sell your personal information in exchange for monetary compensation. We may disclose your personal information by allowing certain third parties (such as online advertising services, advertising networks and social networks) to collect personal information via automated technologies on our websites and apps for cross-context behavioral advertising purposes. Under California law, these kinds of disclosures may be considered a “sale” when the personal information is exchanged for non-monetary consideration, or “sharing” when the personal information is disclosed for cross-context behavioral advertising purposes. You have the right to opt out of these types of disclosures of your information.

We may sell or share for cross-context behavioral advertising purposes (and may have sold or shared during the 12-month period prior to the effective date of this Statement) the following categories of personal information about you to online advertising services, advertising networks and social networks:

• Identifiers
• Commercial Information
• Online Activity
• Inferences

We do not have actual knowledge that we sell or share the personal information of minors under 16 years of age.

Disclosure of Personal Information

During the 12-month period prior to the effective date of this Statement, we may have disclosed the following categories of personal information about you for a business purpose to the following categories of third parties:

In addition to the categories of third parties identified above, during the 12-month period prior to the effective date of this Statement, we may have disclosed personal information about you to government entities (e.g., in response to law enforcement requests) and third parties in connection with corporate transactions (e.g., mergers, acquisitions, joint venture, reorganization, divestitures, dissolution or liquidation).

California Consumer Privacy Rights

You have certain choices regarding your personal information, as described below.

• Access: You have the right to request, twice in a 12-month period, that we disclose to you the categories of personal information we have collected about you, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about you.
• Correction: You have the right to request that we correct the personal information we maintain about you if that information is inaccurate.
• Deletion: You have the right to request that we delete certain personal information we have collected from you.
• Opt-Out of Sale or Sharing: You have the right to opt-out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising purposes.

How to Submit a Request

To submit an access, correction, or deletion request, please contact us toll-free at 1-800-944-2432 or email us at legal@scansource.com with “Personal Information Request” in the subject line and provide full details about your request, including the type of request you are making, to which ScanSource company you are making a request, and your contact information. You can opt-out of the sale or sharing of your personal information by visiting our Cooke Preference Center (Do Not Sell or Share My Personal Information) or broadcasting the Global Privacy Control (“GPC”) signal. Like with other types of browser-specific controls, if you use the GPC, we will process it for the browser from which you submit the request, but the opt-out request will not apply outside of the browser to your device, account, or offline sales or sharing. For more information about the GPC, please visit https://globalprivacycontrol.org. To submit a request as an authorized agent on behalf of a consumer, please contact us toll-free at 1-800-944-2432 or email us at legal@scansource.com with the subject line Authorized Agent Request and provide full details about the request.

Verifying Requests

To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. If you have an individual online account with us, we may verify your identity by requiring you to sign into your account. If you do not have an individual online account with us, we may require you to provide certain information to verify your identity, such as name, email address, phone number, company name, and/or an indication of your prior contact with a ScanSource company, depending on the information we have about you. In addition, if you do not have an individual online account and you ask us to provide you with specific pieces of personal information, we may require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.

If you designate an authorized agent to make a request on your behalf, depending on whether you have an individual online account with us, we may require that you verify your identity as set forth above. We also may require you to provide the authorized agent a written confirmation that you have authorized the agent to act on your behalf and the scope of such authorization.

Additional Information

If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request. For questions or concerns about our privacy policies and practices, please contact us at as described in the “How to Contact Us” section of the ScanSource Privacy Policy.