Your customers have heard the AI pitch. Most have already bought something with “AI” on the label. What they want to know now is simpler: what is it actually doing for their business?

IDC sees the same shift. In its top five predictions for enterprise communications in 2026, the firm says AI “will continue to gain momentum, but organizations will prioritize capabilities that deliver immediate, measurable value.”

That is good news for partners. The conversation is moving from AI’s features to the outcomes customers care about most, and outcomes are exactly what a trusted advisor is built to deliver.

The value is real, and growing

Strip away the hype and AI does one thing very well: it helps organi

Your customers have heard the AI pitch. Most have already bought something with “AI” on the label. What they want to know now is simpler: what is it actually doing for their business?

IDC sees the same shift. In its top five predictions for enterprise communications in 2026, the firm says AI “will continue to gain momentum, but organizations will prioritize capabilities that deliver immediate, measurable value.”

That is good news for partners. The conversation is moving from AI’s features to the outcomes customers care about most, and outcomes are exactly what a trusted advisor is built to deliver.

The value is real, and growing

Strip away the hype and AI does one thing very well: it helps organizations do more with limited time, staff, and budget.

A 2026 study by SAP and Oxford Economics surveyed 2,600 executives across 13 countries (Ohio Society of CPAs). It found that 69% of organizations are satisfied with their AI return on investment. Today, 30% of tasks are completed with AI assistance, a share expected to reach 48% within two years. The average U.S. company reported $9.9 million in AI ROI this year and expects $26.5 million over the next two years.

There’s still plenty of room to grow. Only 18% of companies run end-to-end, cross-functional AI deployments; most are still using AI for one task at a time. That gap is where partners can help.

Where AI delivers measurable results

Faster service at a lower cost

Customer service is where AI ROI is easiest to see. Gartner predicts that by 2029, agentic AI will resolve 80% of common customer service issues without human help, cutting operating costs by 30%. Platforms like Avaya Infinity make that possible today, using AI-powered orchestration to connect data, automation, and human agents while letting customers choose their own AI models and deploy in the cloud, on-premises, or both.

More productive employees

IDC says the AI features organizations value most right now are practical ones: meeting summaries, transcription, and automated follow-ups. But AI is only as accurate as the audio and video it captures. Jabra’s Evolve3 headsets use a neural network trained on more than 60 million real-world sentences to isolate the speaker’s voice, while Logitech’s Rally Camera AI uses automatic framing and speaker tracking to give every participant an equal seat at the table (UC Today).

Stronger security and resilience

AI also pays off in protection. According to IBM’s 2025 Cost of a Data Breach Report, organizations that used security AI and automation extensively saved about $1.9 million per breach and contained breaches 80 days faster (Help Net Security). And because AI is only as reliable as the infrastructure behind it, CyberPower UPS solutions and PowerPanel Cloud monitoring keep critical systems running and alert IT before small power issues become costly downtime.

Smarter, faster decisions

The SAP and Oxford Economics study found that AI’s biggest gains came from better insights, faster decisions, and improved customer interactions, not just cost cutting. By turning calls and operational data into actionable insights and automating routine follow-ups, AI helps customers act on information while it still matters.

Four ways to put AI to work

ScanSource’s AI partnerships and solutions can help your customers:

1. Automate IT workflows and security, so teams can manage more with less manual effort.
2. Automate customer service and tasks, speeding up response and resolution times.
3. Analyze raw, real-time data, turning conversations and operations into action.
4. Optimize enterprise workloads, so infrastructure keeps pace with growing AI demand.

AI should pay for itself

Customers don’t need more AI. They need AI that lowers costs, speeds up service, strengthens security, and frees their people for higher-value work. Partners who can show those results will win the next wave of AI spending.

Turn AI into measurable value for your customers, and a stronger growth opportunity for your business. Connect with ScanSource to find AI-driven solutions that deliver meaningful results.

Ready to start? Let’s talk. zations do more with limited time, staff, and budget.

A 2026 study by SAP and Oxford Economics surveyed 2,600 executives across 13 countries (Ohio Society of CPAs). It found that 69% of organizations are satisfied with their AI return on investment. Today, 30% of tasks are completed with AI assistance, a share expected to reach 48% within two years. The average U.S. company reported $9.9 million in AI ROI this year and expects $26.5 million over the next two years.

There’s still plenty of room to grow. Only 18% of companies run end-to-end, cross-functional AI deployments; most are still using AI for one task at a time. That gap is where partners can help.

Where AI delivers measurable results

Faster service at a lower cost

Customer service is where AI ROI is easiest to see. Gartner predicts that by 2029, agentic AI will resolve 80% of common customer service issues without human help, cutting operating costs by 30%. Platforms like Avaya Infinity make that possible today, using AI-powered orchestration to connect data, automation, and human agents while letting customers choose their own AI models and deploy in the cloud, on-premises, or both.

More productive employees

IDC says the AI features organizations value most right now are practical ones: meeting summaries, transcription, and automated follow-ups. But AI is only as accurate as the audio and video it captures. Jabra’s Evolve3 headsets use a neural network trained on more than 60 million real-world sentences to isolate the speaker’s voice, while Logitech’s Rally Camera AI uses automatic framing and speaker tracking to give every participant an equal seat at the table (UC Today).

Stronger security and resilience

AI also pays off in protection. According to IBM’s 2025 Cost of a Data Breach Report, organizations that used security AI and automation extensively saved about $1.9 million per breach and contained breaches 80 days faster (Help Net Security). And because AI is only as reliable as the infrastructure behind it, CyberPower UPS solutions and PowerPanel Cloud monitoring keep critical systems running and alert IT before small power issues become costly downtime.

Smarter, faster decisions

The SAP and Oxford Economics study found that AI’s biggest gains came from better insights, faster decisions, and improved customer interactions, not just cost cutting. By turning calls and operational data into actionable insights and automating routine follow-ups, AI helps customers act on information while it still matters.

Four ways to put AI to work

ScanSource’s AI partnerships and solutions can help your customers:

1. Automate IT workflows and security, so teams can manage more with less manual effort.
2. Automate customer service and tasks, speeding up response and resolution times.
3. Analyze raw, real-time data, turning conversations and operations into action.
4. Optimize enterprise workloads, so infrastructure keeps pace with growing AI demand.

AI should pay for itself

Customers don’t need more AI. They need AI that lowers costs, speeds up service, strengthens security, and frees their people for higher-value work. Partners who can show those results will win the next wave of AI spending.

Turn AI into measurable value for your customers, and a stronger growth opportunity for your business. Connect with ScanSource to find AI-driven solutions that deliver meaningful results.

Ready to start? Let’s talk.